Frequently Asked Questions
For Rent to Own and Operational Lease applications, we may perform a soft credit check as part of our assessment process. However, approval is not based solely on your credit score or credit history. We take a broader view of your circumstances and consider a range of factors when assessing an application.
Yes. All vehicles are covered under our insurance policy, providing protection for most everyday driving situations. Please refer to your agreement for full details of coverage, exclusions, and any applicable excesses.
For approved drivers aged 25 and over, the standard insurance excess is $3,000 per claim. If an incident is determined to be not at fault and our insurer waives the excess, we may also waive the excess payable by you. Please refer to your agreement for full terms and conditions.
Scheduled servicing and manufacturer-recommended maintenance are included as part of your weekly rental fee. To keep your vehicle covered, you must ensure it is serviced on time through an authorised service provider in accordance with the service schedule.
Your agreement includes scheduled servicing up to the kilometre allowance specified in your contract. In addition, 24/7 roadside assistance is included to provide support in the event of a mechanical breakdown.
Rent to Own and Operational Lease
Delivery times for Rent to Own and Operational Lease vehicles depend on current stock availability. As these vehicles are supplied new, delivery may take up to a week if a vehicle needs to be ordered from the manufacturer or dealer network.
Rental Vehicles
If the vehicle you require is available in our fleet, we can often have you on the road the same day or the next business day, subject to application approval and completion of the required documentation.
Rent to Own
Our standard Rent to Own agreements include an annual allowance of 32,000 kilometres. If you exceed this allowance, additional kilometres will be charged at a rate of $0.10 per kilometre.
Rent and Operational Lease
Our standard Rental and Operational Lease agreements also include 32,000 kilometres per year. Travel beyond the included allowance will incur an excess kilometre charge of $0.25 per kilometre.
If you expect to travel significantly more than 32,000 kilometres per year, please speak with us about a tailored solution.
Yes. Fuel expenses are the responsibility of the driver and are not included in the weekly vehicle fee.
You are also responsible for any toll charges incurred while using the vehicle. We recommend attaching your own e-tag to the windscreen. If you do not have an e-tag, toll charges will be invoiced to you and collected via your regular direct debit arrangement.
Rental Agreements
Yes. Once the minimum rental period has been completed, you can continue renting the vehicle for as long as required, subject to availability and the terms of your agreement.
Rent to Own Agreements
No. Rent to Own agreements are fixed-term contracts and cannot be extended beyond the agreed 5-year term.
Operational Lease Agreements
Yes. At the conclusion of your 5-year lease term, you may enter into a new agreement and upgrade to a newer vehicle, subject to vehicle availability and approval requirements.
No. We assess each application on its individual circumstances and do not rely solely on credit scores when making a decision. While we may conduct a credit enquiry as part of our assessment process, all applications are reviewed on a case-by-case basis.
To book a service, contact an authorised dealership or service centre for your vehicle's manufacturer. For example, Toyota vehicle owners should contact a Toyota dealership, while Ford vehicle owners should contact a Ford dealership.
When making your booking, provide the vehicle registration number and advise the service centre that the vehicle is managed under a fleet arrangement. Scheduled servicing and approved maintenance covered under your agreement will be billed directly in accordance with the servicing program.
Authorised drivers who hold a valid driver's licence are covered under our insurance policy, subject to the terms and conditions of the policy and your agreement. Any person driving the vehicle who is not listed as an authorised driver will not be covered by our insurance and may be personally liable for any resulting loss or damage.
Yes, additional drivers may be authorised to drive the vehicle at no extra cost. However, all drivers must be approved by Good Moove before operating the vehicle and must hold a valid driver's licence.
Please note that younger drivers may be subject to a higher insurance excess in the event of an at-fault accident. To ensure insurance coverage and compliance with your agreement, any new driver must be added and authorised before they drive the vehicle.
Service intervals vary depending on the make and model of your vehicle. For example, Toyota vehicles such as the Hiace and Hilux typically require servicing every 10,000 kilometres, while Renault Master vehicles are generally serviced every 30,000 kilometres.
It is your responsibility to ensure the vehicle is serviced on time and in accordance with the manufacturer's recommended service schedule. If you are unsure of your vehicle's service interval, please contact us for assistance.
To arrange a service, contact an authorised dealership or service centre for your vehicle's manufacturer. For example, Toyota vehicles should be serviced through a Toyota dealership, while Ford vehicles should be serviced through a Ford dealership.
When booking the service, provide your vehicle registration number and advise the service department that the vehicle is managed under a fleet servicing arrangement. Any scheduled servicing and approved maintenance covered by your agreement will be processed in accordance with the fleet program.
If the vehicle is involved in an accident or sustains any damage, you must notify Good Moove as soon as reasonably possible so that we can assist with the claims and repair process.
Where an accident is determined to be not at fault and the insurer waives the excess, you may not be required to pay an excess. For at-fault accidents, a standard insurance excess of $3,000 applies for approved drivers aged 25 and over.
Any damage not covered by insurance, or damage resulting from misuse, negligence, or a breach of the agreement, may result in additional repair costs. The extent of any such costs will depend on the nature and severity of the damage.
No. The cost of scheduled servicing covered under your agreement is included in your weekly vehicle payment. As a general rule, the vehicle must be serviced on time and in accordance with the manufacturer's recommended service schedule. However, specific servicing responsibilities may vary, and any special servicing arrangements will be outlined in your agreement.
No. Any repairs and/or services to the vehicle must be approved and arranged by Good Moove. This helps ensure that all work is carried out by qualified and authorised repairers and that the vehicle remains safe, reliable, and compliant with warranty and insurance requirements.
If your vehicle requires repairs, please contact Good Moove as soon as possible and we will coordinate the repair process on your behalf.
Payment and Accounts
If you believe you may miss a payment, or a payment has already been missed, please contact our accounts team as soon as possible. Early communication allows us to work with you to resolve the issue and minimise any disruption to your agreement.
Where a missed payment is rectified promptly, this may help avoid additional fees or further action. Please refer to your agreement for details of any applicable late payment charges and default provisions.
If your credit or debit card has been lost, stolen, expired, cancelled, or is otherwise unable to process payments, please notify us as soon as possible.
To avoid missed payments, you may provide an alternative payment method, such as another card or an EFT bank transfer, while the issue is being resolved. Once you have received your replacement card, please contact us so that we can update your payment details on file.
Weekly vehicle payments are automatically collected via direct debit from the credit or debit card nominated by you at the commencement of your agreement. It is your responsibility to ensure that your payment details remain current and that sufficient funds are available when payments are due.
Good Moove operates on a payment cycle that keeps accounts paid in advance at all times. As a result, even if you have paid two or four weeks upfront, your first regular weekly payment may still be collected after the first week of your agreement.
This payment structure ensures your account remains in credit and continues to stay ahead of future payment due dates throughout the term of your agreement.
Yes. Depending on the type of agreement, upfront payments may include a refundable security bond and an advance rental payment. The bond is generally refundable at the end of the agreement, subject to the terms of your contract and any outstanding amounts.
Where advance payments apply, they are credited towards the initial weeks of your agreement rather than being an additional charge.
If you have paid for time beyond the date the vehicle is returned, any unused portion of those advance payments will generally be refunded to you. Refunds are subject to there being no outstanding amounts owing under your agreement, including unpaid invoices, fees, charges, or other obligations.
Any applicable refund will be processed after the vehicle has been returned and your account has been finalised.
Vehicle specifications, variations and inclusions
Yes. Subject to approval, we may be able to arrange additional accessories and vehicle modifications such as tow bars, toolboxes, bull bars, reverse cameras, and other work-related fit-outs.
In many cases, the quickest option is to take delivery of the vehicle and have any approved accessories fitted afterwards, as completing modifications before handover can sometimes increase delivery times. Please speak with us about your requirements and we will advise on the available options and associated costs.
Our vehicles are generally supplied in white. Standardising vehicle colours helps us reduce delivery times, maintain fleet consistency, and get customers on the road as quickly as possible.
White is also the most common colour used for commercial, trade, and courier vehicles, making it a practical choice for business use and vehicle signage.
In some circumstances, vehicle modifications may be permitted. However, all modifications must be approved by Good Moove in writing before any work is carried out.
Any approved modifications must comply with all applicable laws and regulations, and unless otherwise agreed, the vehicle must be returned in its original condition at the end of the agreement. Unauthorised modifications may result in additional charges.
No. Toolboxes and other approved accessories may be removed if required for your business operations. However, the vehicle must be returned in substantially the same condition as it was supplied, including the reinstallation of any removed accessories unless otherwise agreed in writing.
Any damage resulting from the removal or reinstallation of accessories may be the responsibility of the customer.
All Good Moove vehicles are equipped with automatic transmissions. We choose automatic vehicles to provide a more comfortable driving experience and to make our vehicles accessible to the widest range of drivers.
Product FAQ
Most individuals and businesses can apply for a Good Moove vehicle, subject to meeting our eligibility and approval requirements.
For Rent to Own and Operational Lease agreements, applicants must operate through a registered business and hold a valid ABN or ACN. Additional requirements may apply depending on the type of agreement and the circumstances of the application.
Rent to Own
Rent to Own agreements have a minimum commitment period of 24 months. By entering into the agreement, you agree to make the scheduled payments for at least this minimum term.
If you choose to return the vehicle before the 24-month minimum period has expired, you will remain responsible for the payments and obligations set out in your agreement. Once the minimum period has been completed, you may have the option to exit the agreement or continue for the remainder of the Rent to Own term, subject to the terms of your contract.
Rental Agreements
The minimum rental period depends on the agreement you have selected and may be 30 days, 90 days, 12 months, or another agreed term. During this period, you are committed to the weekly payments specified in your agreement.
If you return the vehicle before the minimum period ends, you remain responsible for the payments due for that minimum term. Once the minimum period has been completed, you may continue renting the vehicle or return it at any time in accordance with the agreement.
Operational Lease
Operational Lease agreements have a fixed term of 5 years. If you choose to terminate the agreement early and return the vehicle before the end of the lease term, an early termination charge may apply.
Under our standard Operational Lease agreement, the early termination charge is equal to 30% of the remaining lease payments outstanding at the time the vehicle is returned. Please refer to your agreement for full details of any early termination provisions.
Your weekly payment includes a range of essential vehicle ownership and operating costs, including:
- Vehicle registration and Compulsory Third Party (CTP) insurance
- Comprehensive vehicle insurance (excluding plant and equipment cover)
- Scheduled servicing and manufacturer-recommended maintenance covered under your agreement
- Roadside assistance
Please refer to your agreement for full details of inclusions, exclusions, and any additional costs that may apply.
Yes. Our Rent to Own and Operational Lease vehicles are supplied new and typically have only delivery kilometres on the odometer at handover.
Our rental fleet consists of late-model vehicles that are professionally maintained and presented in excellent condition. Regardless of the agreement type, all vehicles are inspected prior to delivery and provided in a clean and roadworthy condition.
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